Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our return policy below:
1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, unworn, and in the same condition as received.
- Original tags must be attached.
- Undergarments, bodysuits, gift cards, and sale items are non-returnable.
2. Return Process:
- To initiate a return, please contact our customer service at hello@lemonsandlimesboutique.com within 2 days of receiving your order.
- Provide your order number and details about the items you wish to return.
- Our customer service team will guide you through the return process.
3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service and purchasing shipping insurance.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment.
- Please allow 7 business days for the refund to be reflected in your account.
5. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
7. In-Store Returns:
- Items purchased online can also be returned at our physical store. Please bring the original receipt.
8. Final Sale Items:
- Some items may be marked as final sale. No returns or exchanges will be accepted for final sale items.