Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our return policy below:

1. Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be unused, unworn, and in the same condition as received.
• Original tags must be attached.
• Undergarments, bodysuits, gift cards, and sale items are non-returnable.

2. Return Process:

• To initiate a return, please contact our customer service at hello@lemonsandlimesboutique.com within 2 days of receiving your order.
• Provide your order number and details about the items you wish to return.
• Our customer service team will guide you through the return process.

3. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance.

4. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to your original method of payment.
• Please allow 7 business days for the refund to be reflected in your account.

5. Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.

7. In-Store Returns:

• Items purchased online can also be returned at our physical store. Please bring the original receipt.

8. Final Sale Items:

• Some items may be marked as final sale. No returns or exchanges will be accepted for final sale items.